Sabi ko na nga ba... The inevitable already happened. No matter what I do to veer from it, NO WAY OUT NA.
Just because our TL suddenly became an STL. Hay..
Last Friday, I don't know what to tag it, good or bad news ba? My TL and I had a heart-to-heart talk. I was in the verge of being terminated due to my absences - to think it's only April! Really, I was no mood to go to work na. I wanted to stay at home lang. I was ready to submit my resignation letter. Love was ok with the idea that I stay at home. But God had other plans pala for me. After pioneering 3 LOBs TL said I deserve this. It's my time to shine and even offered a bargain if I want to have an extra leave after the wedding so that I could rest. On which I replied ok na, kahit wala nang rest rest after the wedding. Hehehe!!!
After almost two years of working as an agent, I have now an extra responsibility as a Floor Support or POC. I dreaded that extra job. I hate calls that turns into sup calls (as much as possible deescalate!) and I hate the idea of receiving the sup call. Hay! Because TL is now a STL he is required to only have 8 agents and all must be POC. And luckly I'm one of the chosen one to join the rest of the POC's that we already have in our team. Dagdag stress! Dagdag responsibilidad! = NGARAG!!! Sad nga lang we have to say goodbye to 4 other teammates who are not POC's.
Monday, started as a good shift for me. Wave 3 of MI Billing are at their ABAY, we're not queuing anymore - THANK GOD!!! and the schedule I got is the best! Wala masyadong sup calls. Hehehe! I'm getting used to it na. I'm happy. 3hrs off phone everyday is not bad. At least I get to rest.
TL, said it is an elite team. I'm glad I'm part of it. We'll see what the future holds. Hopefully it is a start of something big... Next... ATL??? hahaha!!! I'll cross the bridge when I get there. ♥ ♥ ♥
Just because our TL suddenly became an STL. Hay..
Last Friday, I don't know what to tag it, good or bad news ba? My TL and I had a heart-to-heart talk. I was in the verge of being terminated due to my absences - to think it's only April! Really, I was no mood to go to work na. I wanted to stay at home lang. I was ready to submit my resignation letter. Love was ok with the idea that I stay at home. But God had other plans pala for me. After pioneering 3 LOBs TL said I deserve this. It's my time to shine and even offered a bargain if I want to have an extra leave after the wedding so that I could rest. On which I replied ok na, kahit wala nang rest rest after the wedding. Hehehe!!!
After almost two years of working as an agent, I have now an extra responsibility as a Floor Support or POC. I dreaded that extra job. I hate calls that turns into sup calls (as much as possible deescalate!) and I hate the idea of receiving the sup call. Hay! Because TL is now a STL he is required to only have 8 agents and all must be POC. And luckly I'm one of the chosen one to join the rest of the POC's that we already have in our team. Dagdag stress! Dagdag responsibilidad! = NGARAG!!! Sad nga lang we have to say goodbye to 4 other teammates who are not POC's.
Monday, started as a good shift for me. Wave 3 of MI Billing are at their ABAY, we're not queuing anymore - THANK GOD!!! and the schedule I got is the best! Wala masyadong sup calls. Hehehe! I'm getting used to it na. I'm happy. 3hrs off phone everyday is not bad. At least I get to rest.
TL, said it is an elite team. I'm glad I'm part of it. We'll see what the future holds. Hopefully it is a start of something big... Next... ATL??? hahaha!!! I'll cross the bridge when I get there. ♥ ♥ ♥
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